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Kansas City SEOComplaining on Twitter or Facebook Could Get You Sued

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Complaining on Twitter or Facebook Could Get You Sued Published on Sunday, August 9, 2009 by

Complaining on Twitter or Facebook Could Get You Sued

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Sometimes, I feel like I am the only person online that doesn’t always tweet on Twitter nor post a message on my Facebook wall about the beauty of love, nor publicly talking about my relationship with God and how I always count my blessings, nor how beautiful the day is because I saw a white cloud in the blue sky.  It doesn’t mean that I don’t appreciate all of these things, but sometimes I feel like I have the right to talk about the jerk that cut me off on the road.  Sometimes, I want to complain about why is it that I always get into the wrong line at the grocery store when I have one item.  And the line finally moves but I still have to wait for the mom with WIC vouchers and two baskets full of groceries….(Hey, I was on WIC when I had my daughter so I know how long it takes! smile)  And then that’s when a new cashier walks over and motions around me to the person behind me and says, “I can help you on number 11.”  GRRRRRRRRRRRRRR…..

The point I am making is that I complain sometimes because my life is not always perfect.  And sometimes the glass is really half empty.  And I want to let off some steam and sarcasm on my Twitter or Facebook accounts. 

But one lady is being sued for complaining on Twitter.  Chicago resident, Amanda Bonnen, sent a tweet to a friend in May that said in part, “…Who said sleeping in a moldy apartment was bad for you? Horizon realty thinks it’s okay.”

Although her account has since been deleted, Bonnen only had 20 followers at the time of the tweet. Nevertheless, Horizon Realty Group filed a $50,000 lawsuit against the former tenant this week claiming she defamed the company.

Upon news of the lawsuit, Twitter users from all over have voiced their opinions on the incident. Almost everyone view the lawsuit as preposterous.  Horizon Realty could have turned the tweet into an opportunity to improve their customer service.  Tweet began so that people could stay in touch with people.  Now that businesses are using Twitter as a marketing tool, it will become more likely for businesses to meet their customers face to face and the feedback is not going to always be good. 

In many ways, it feels like the David and Goliath story.  I believe that David will win again.  Realty companies should take heed and learn from the lessons of the last couple of years in their industry. There are hundreds of thousands of people who are not happy and outright ticked off at realty companies. 

If it has happened on Twitter, Facebook could produce the next lawsuit.

What do you think about this incident? Do you believe other businesses will follow suit and try to cash in on complaints they see online? Will this affect your future tweeting or wall posts?

Hey, you should connect with Kimberly Kimbrough on Facebook and Twitter!

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Kimberly Kimbrough LLC is a full service agency that delivers compelling digital marketing solution. Our winning solutions and experience helps to deliver great results across several key areas.

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